Real case · Sneaker cleaning shop in Tlalpan, Mexico City
From paper to digital records
A shop that cleans sneakers, caps, and bags logged every item on a paper ticket with a preprinted number. The last one was 3407. The next one was born digital.
The video uses demo data. The business remains anonymous.
Before
There were no photos of how each item arrived and no tracking for the customer, and damage was written down by hand whenever someone got around to it. Resolving customer claims depended on the counter staff's memory.
Last paper ticket
3407
Understanding the counter
Before writing any code, we followed each item from start to finish. At every step we noted who decides, what gets charged, and how the customer finds out.
- QR check-in
- Intake
- Washing
- Drying
- Quality control
- Ready
- Pickup
Three pieces, one system
A central system calculates prices, assigns ticket numbers, tracks the status of each item, and keeps everyone updated in real time. Two applications run on top of it: one for the customer and one for the team.
Customer check-in
From their phone, using the QR code at the counter: guided photos, damage marks, and a signature, with nothing to download.
Team dashboard
The front desk checks the item and sets the price, the lab moves each status forward, and administration sees reports and the daily cash closeout.
Live tracking
The customer follows progress and the before-and-after photos through a link, and responds if damage turns up during cleaning.
Built to last
The system has end-to-end tests and continues to be maintained after going into production.
- automated tests
- 700+
- database backup
- Daily
- privacy notice and data rights under Mexican law
- ARCO
More than 700 automated tests: check-in, front counter, lab, payments, permissions, and accessibility.
A load test that simulates a packed Saturday.
Daily database backup and a monthly copy stored outside the cloud.
Alerts if the system goes down or a task fails.
Privacy notice, ARCO rights (access, rectification, cancellation, and objection under Mexican privacy law), and a log of team activity.
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